Service for Every Rover · Nationwide

We've gotyour back.

Everything you need to keep a fleet or personal Rover running, from first delivery through the ten-thousandth round.

Phone Support
980-349-8156
Call or text. Our team will solve it with you.
Service Request
Submit a ticket
Describe the issue. We ship parts fast and walk you through the fix.
Parts & Accessories
Shop the store
Not sure what part you need? Text a photo to 980-349-8156.
<24h
Initial response
400+
Courses served
4-Year
Warranty on new units
98%
Issues fixed remotely
Owner Resources

Everything you need
to run Rover.

Common Issues & Solutions

Fast fixes.
Not field calls.

Most Rover issues are resolved by adjusting settings, not replacing hardware. Here are the six we hear about most.

Unit Not Connecting to Transmitter

Most likely cause

Channel mismatch between the unit and transmitter. Verify both are set to the same channel. Check transmitter battery. If recently serviced, the channel may have been reset. If there is strong 5G interference nearby, try high-power mode.

Watch the fix → Adjust Transmitter Frequency

Unit Not Following Consistently

Most likely cause

Power or frequency settings need adjustment. Set to High Power for stronger signal. Mismatched frequency between unit and transmitter causes erratic following. Re-calibrate follow distance if recently adjusted.

Watch the fix → Setting the Frequency

Transmitter Not Charging

Most likely cause

Damaged charging cable or port. Inspect the XLR charge port for debris or damage. Replace the cable before reattempting. A faulty cable can damage the transmitter board or battery.

Contact Support →

Unit Stops and Won’t Resume

Not a malfunction

This is Rover's hands-free safety feature. When a golfer turns to face the unit, a 3-second safety delay runs before Rover resumes following. Train staff and members on it during onboarding. It's the #1 source of confusion.

Watch the fix → Hands-Free Mode (3.0)

Unit Swerving or Drifting

Most likely cause

Calibration issue. The unit is calibrated too close to the transmitter. Re-calibrate follow distance to the correct setting. Worn or damaged casters also cause drift on uneven terrain, so inspect the caster wheels too.

Watch the fix → Caster Wheel Replacement

Unit Not Charging (Dead Battery)

Most likely cause

Deep discharge may need recovery charging. Do not use standard charging on a fully dead unit. Follow the “Charge a Dead Unit” video below instead. Inspect battery cable connections and XLR cover.

Watch the fix → Charge a Dead Unit
Still stuck?

Our service team diagnoses remotely and ships replacement parts fast. Most issues resolved in 1–2 business days.

Contact Support
Common Replacement Parts

Fix it yourself.
Most parts, ten minutes.

These are the parts our service team ships most often, organized by the symptom they solve. Thanks to the modular design, no specialty tools are needed.

Group A · Charging & Power
See Issue 03 & 06 above
Won’t charge or holds weak charge
  • XLR charge port cover

    XLR Charge Port Cover

    Check this first. Debris or a cracked cover is the most common charge failure.

    Shop
  • Rover battery cable package

    Battery Cable Package

    Replace after any damaged-cable diagnosis. A faulty cable can damage the battery board.

    Shop
  • Rover 36-hole battery pack

    Battery Pack (36-hole)

    Last resort after deep-discharge recovery fails. Includes install guide.

    Shop
Group B · Transmitter
See Issue 01 above
Not connecting or pairing
  • Transmitter toggle switch set

    Toggle Switch Set

    Worn power toggles are the #1 transmitter issue. Five-minute replacement.

    Shop
  • Replacement transmitter case kit

    Transmitter Case Kit

    Cracked or dropped unit? Replace the case, keep the board.

    Shop
  • Pre-paired replacement transmitter

    Replacement Transmitter

    Lost or fully damaged. Arrives pre-paired to your account with channel config included.

    Shop
Group C · Wear & Tear
See Issue 05 above
Swerving, drifting, or fabric wear
  • Rover bag bar sleeve

    Bag Bar Sleeve

    Protects the bag bar from wear. Replace every 1–2 seasons on high-use fleets.

    Shop
  • Fleet-grade golf bag strap

    Golf Bag Strap

    Fraying or stretched? Fleet-grade replacement webbing with heavy hardware.

    Shop
  • Rover rear wheel assembly

    Rear Wheel Assembly

    Worn casters cause drift on uneven terrain. They are the most common wear item on rental fleets.

    Shop
  • Rover 3.0 drive motor

    Rover 3.0 Drive Motor

    Genuine OEM drive motor. Direct-fit swap when a unit loses power or drives slow.

    Shop
Not sure which part you need?

Text a photo to 980-349-8156 and we’ll match the exact SKU for you.

Shop the full catalog →
Rover Video Academy

Watch, do, done.

From daily prep to advanced diagnostics and part replacement. Every video under 10 minutes, shot on real units by the team that builds them.

4:12
Operations
Daily Prep & Setup
7:48
Training
Staff Training Overview
3:05
Features
Hands-Free Mode (3.0)
2:31
Features
Connect Bluetooth Speaker
5:22
Recovery
Charge a Dead Unit
3:40
Settings
Setting the Frequency
2:58
Settings
Adjust Transmitter Frequency
4:05
Diagnostics
Clearing Ultrasonic Code
3:17
Diagnostics
Running Self Diagnostic
6:44
Maintenance
Caster Wheel Replacement
8:21
Repair
Dashboard Replacement
5:10
Repair
Top Cover Removal
Frequently Asked

Questions we hear
every week.

Yes. Rover handles slopes up to 25 degrees and uses ultrasonic sensors plus dynamic braking to maintain control on downhills. For extreme terrain (links courses with severe drop-offs or tight cart paths), we recommend talking to our team about course-specific calibration during onboarding.

A full charge powers 36 holes on standard terrain. That covers two 18-hole rounds with margin to spare. Hilly courses or hot weather may reduce range by 10–15%. Charge time is 4–6 hours from empty.

That’s Rover’s hands-free safety feature, not a malfunction. When a golfer turns to face the unit, Rover pauses for 3 seconds before resuming follow mode. This prevents accidental movement when you’re standing still or addressing a shot. Train staff and members on it during onboarding. It’s the #1 source of customer questions.

Yes. Rover units are not locked to a specific course. They work at your home club, on away rounds, and even at courses without prior Rover setup. Master Caddies features (course-specific GPS, hole strategy) work on any of our 17,000+ mapped U.S. courses.

New Rover units (2.0 and 3.0) come with a 4-year warranty on the major components, which are the motors, batteries, electronics, and frame. Refurbished Rover 3.0 units come with a 1-year limited warranty. Wear items (straps, sleeves, casters) are not covered but are inexpensive and easy to replace yourself.

Fully charge the battery, then flip the circuit breaker to the OFF position. That’s it. Store in a dry space at 40–70°F.

Master Caddies Support

App not behaving? Let’s fix it.

Master Caddies is a new product and we’re shipping updates constantly. If something isn’t working, tell us. Most issues are fixed in the next release.

Check your phone permissions first, since 80% of issues trace back to a missed permission. Master Caddies needs: Location · Always (course detection, live yardages) · Bluetooth (Rover speakers, AirPods, Apple Watch) · Microphone (voice questions) · Camera (swing recording and shot capture, coming soon). On iPhone: Settings → Master Caddies → enable all. On Android: Settings → Apps → Master Caddies → Permissions.

Master Caddies detects your course by GPS when you arrive. If detection fails, tap Start Round in the app and search by course name. If your course isn’t in the list, it may not be mapped yet. Tap Tell My Course About Master Caddies to put it on our roadmap.

Most voice dropouts are Bluetooth issues. Check that your AirPods, watch, or Rover speaker are still connected, and that your phone isn’t on silent. If voice is still missing, exit and restart the round. Your hole, score, and yardages will resume where you left off.

Yardages are calculated from your phone’s GPS. Accuracy improves when your phone has a clear sky view (not buried in your bag). If yardages are consistently off at a specific course, that course may need a re-survey. Tap Report a Bug below and tell us which course and which hole.

Rounds save automatically when you tap Finish Round. If you closed the app mid-round, open Master Caddies and look in Round History. Unfinished rounds appear there with a ‘Resume’ prompt for 24 hours. After that, the round stays in our system for 30 days. Contact support and we can recover the scorecard.

We read every suggestion. Tap Request a Feature below or email features@followrover.com. The most-requested features make it into the next quarterly roadmap. You’ll get an email when yours ships.

Talk to the team

Every bug report, missing course, and feature idea reaches the build team directly.

Report a BugRequest a Feature
Rover Service Network

Need a hand?
We are here.

Our service team handles remote diagnostics, fast parts shipping, and on-site support through our authorized service network. Most issues resolved in 1–2 business days.

Request ServiceShop Parts